All SPL Locations Temporarily Closed

Update (May 22, 2020): We have received many questions in recent weeks about when libraries in Saskatoon will reopen or begin providing alternate ways to access library materials. We therefore wanted to provide a quick update as to what we know right now.

We have received confirmation from the province that libraries are part of fourth phase of the Re-Open Saskatchewan Plan. However, in a meeting on Friday, May 22, we were given permission to start curbside pickup of library items before Phase 4 begins. We are very excited about this and are currently working out plans for how we can offer this service in the most effective and safest way possible. Please stay tuned for updates! 

Library facilities cannot reopen until Phase 4 begins, and there is no date associated with that phase at this time. However, we do know that even when libraries are allowed to reopen, this will be a gradual process and there will still be physical distancing protocols and other restrictions that determine what programs and services we are able to offer. More restrictions will be lifted over time until SPL’s services are fully restored. SPL employees are currently putting together a comprehensive reopening plan and are exploring many unique ways of making library services available. As has always been the case, the safety of patrons and employees is our top priority and will remain so moving forward.

SPL has been continuing to offer many modified services over the past two months, and you can click here to find out more about how to access the library right now. Thank you for your patience and understanding during these challenging times. We will continue posting updates on our website and social media channels as they become available. 
 


 

SPL made the difficult decision to temporarily close all library locations as of Monday, March 16. While the risk of transmission remains low in our community, the Saskatchewan Health Authority recommends social distancing and limiting gatherings at this time. As such, SPL determined that closing public libraries is in the best interest of the community’s health and safety. Alongside the city and province, we will be reassessing on a daily basis and providing updates on SPL’s operations on our website and social media channels. 

Holds will be temporarily suspended while the libraries are closed. Further, SPL is waiving all late fees accumulated beginning March 13 and book drops are closed, so please hold onto all library items for now as you will not be fined. 

You will still be able to use SPL’s online resources and many other services during this closure.

Contacting SPL 

For health and safety reasons, SPL has decided to have employees stay home while the library is closed. Although the libraries are closed, employees answering emails sent to [email protected] between the hours of 10 am and 6 pm from Monday to Saturday. Employees will also be answering phone calls made to main branch numbers during these times. If your call goes to voicemail, please leave a message and someone will get back to you as soon as possible. We have tried to provide answers to some common questions below, so please check that section of this page before contacting us.  

Employees will also be answering phone calls to Accessibility Services (306.975.7565) between 10 am and 6 pm Monday to Friday. You can also email Accessibility Services at [email protected] and someone will get back to you. 

Outreach Workers will be available by phone (306.657.8556 or 306.657.8768) 10 am to 6 pm Monday to Friday or by email at [email protected]. They are keeping updated on what community support services remain open and will still be providing referrals during this time. 

While we hope to reopen the library as soon as possible, the health of patrons and employees is our focus. Thank you for your patience during this time.

Questions & Answers

Q: I don't have a library card. Can I get one now to use SPL's Digital Services?

A: Yes! You can now go online to get a temporary library card number that will allow you to use the many great resources on the Digital Library section of our website. Click here and fill out the information on the page. Please note, the number you get after filling out the form will only provide limited access to resources. We will contact you via email with a full-service barcode after we process your information. 

Q: Fines are showing on my account after March 13, 2020. Why?

A: As of March 16, fines will no longer accumulate on your account. We are currently working to backdate accumulated fines to March 13, so please ignore any fines showing on your account that were accumulated between March 13 and 16. Book drops are closed so please hold onto your library items until SPL reopens. 

Q: What to do if my card is blocked because of fines and I can’t use digital materials?

A: We have successfully remedied this issue and anyone with a library card should now be able to access all digital resources regardless of fines and fees on their accounts. Please email [email protected] if you are still experiencing issues.

Q: My card is expired. What do I do?

A: Please email [email protected] or call any branch and we will renew your card for you as soon as possible.

Q: I’m having trouble with my card and I don’t know why. What do I do?

A: Please email [email protected] or call any branch and someone will assist you.   

Q: Should I return library materials I currently have out?

A: No. Book drops are closed, so please hold onto your library materials until SPL reopens. Fines will not be charged/accumulate while the libraries are closed.  

Q: What will happen to my holds? Will they still be there?

A: Yes, once the libraries reopen all holds will be available to pick up at the location they’re currently held at. 

Q: Can I still request and place holds?

A: No. Holds have been temporarily frozen province-wide and will provide an update when this changes. Interlibrary Loans have also been temporarily suspended.

Q: How do I find information about what services and programs SPL is currently offering?   

A: SPL is continuing to offer many programs and services, and these offerings are updated regularly. Please click here for current information.